Client Delivery Associate - Canadian Commercial Banking

Application Deadline:

05/07/2026

Address:

525 8th Ave SW East Tower

Job Family Group:

Commercial Sales & Service

Provides daily operational service support and ensures the delivery of exceptional client experiences. Resolves client problems in a prompt and effective manner, while ensuring that enhancement opportunities are identified and addressed or referred during client service interactions.

Ensures that tickets are resolved per client’s expectations

May be able to apply interest adjustments based on limits.

Tracks collection of client service fees. 

Analyses client feedback, market trends, and competitive intelligence to provide actionable insights for strategic planning.

Identifies process improvements to meet client needs more efficiently.

Provides input into the planning and implementation of operational programs.

Participates in audit and customer issues resolution

corrects issues or escalates per ...