Legal Aid Ontario
Client Complaints Officer in Toronto
Job Description
Make a meaningful impact in the justice system as a Client Complaints Officer at Legal Aid Ontario in Toronto. You will mediate Stage I complaints while providing essential information and support to clients.
In this vital role, you will serve as a key point of contact for complaint resolutions at Legal Aid Ontario's Provincial Office. Ideal candidates should possess 3 to 5 years of relevant experience, strong communication skills, and an understanding of LAO's policies. You will engage with clients, lawyers, and the public to facilitate effective resolutions and manage emotionally charged situations daily.
Key Responsibilities:
• Mediate resolutions or referrals of Stage I complaints
• Respond to inquiries professionally and courteously
• Provide information on complaint policies and procedures
• Maintain electronic complaint files in line with protocols
• Assist with quarterly and annual report preparation
Requirements:
• 3 to 5 years of office experience o...
In this vital role, you will serve as a key point of contact for complaint resolutions at Legal Aid Ontario's Provincial Office. Ideal candidates should possess 3 to 5 years of relevant experience, strong communication skills, and an understanding of LAO's policies. You will engage with clients, lawyers, and the public to facilitate effective resolutions and manage emotionally charged situations daily.
Key Responsibilities:
• Mediate resolutions or referrals of Stage I complaints
• Respond to inquiries professionally and courteously
• Provide information on complaint policies and procedures
• Maintain electronic complaint files in line with protocols
• Assist with quarterly and annual report preparation
Requirements:
• 3 to 5 years of office experience o...