Stone Tile International
Client-Centric Customer Experience Advisor
Job Description
Join Stone Tile International as a Customer Experience Advisor, offering premier service and support in the GTA. Focus on customer satisfaction and streamline the purchasing experience from start to finish.
Reporting to the Chief Customer & Gallery Officer, this role demands a customer-centric approach and the ability to work collaboratively with sales and other departments. You will manage inquiries, process orders, and ensure accurate updates through ERP and CRM systems, all while maintaining the brand's service excellence standards.
Key Responsibilities:
• Respond to customer inquiries via phone and email
• Deliver comprehensive product knowledge and service guidance
• Process customer orders and payments with precision
• Track and manage customer orders proactively
• Facilitate resolution of customer issues with accountability
Requirements:
• 2–4 years of experience in customer service or retail, ideally in luxury sectors
• Impeccable communication and...
Reporting to the Chief Customer & Gallery Officer, this role demands a customer-centric approach and the ability to work collaboratively with sales and other departments. You will manage inquiries, process orders, and ensure accurate updates through ERP and CRM systems, all while maintaining the brand's service excellence standards.
Key Responsibilities:
• Respond to customer inquiries via phone and email
• Deliver comprehensive product knowledge and service guidance
• Process customer orders and payments with precision
• Track and manage customer orders proactively
• Facilitate resolution of customer issues with accountability
Requirements:
• 2–4 years of experience in customer service or retail, ideally in luxury sectors
• Impeccable communication and...