The Cigna Group

Claims Representative

📍 Location
Kuala Lumpur, Malaysia
⏰ Job Type
Full-time
📅 Posted
February 22, 2026

Job Description

**JOB PURPOSE**

**The job holder is responsible of serving providers and insurance companies by determining requirements, answering inquiries, resolving problems, fulfilling requests and maintaining database. He/She is responsible for processing as per terms of benefits. He/She should provide accurate and relevant medical coverage details and maintain pre-approvals and claims processing as per the defined terms and policies of the organization.**

**RESPONSIBILITIES AND DUTIES**

+ Processes claims from providers.
+ Assesses and processes claims in line with the policy coverage and medical necessity.
+ Be fully versed with medical insurance policies for various groups / beneficiaries.
+ May assist in training colleagues and asked to share knowledge.
+ Accurately assesses eligibility within the policy boundaries.
+ Monitors and maintains the claims processing as per the defined terms and policy of the organization.
+ Achieves required processin...

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