Claims Customer Care Specialist (Tijuana)

Job Summary

The Claims Customer Care Specialist serves as the initial contact for reporting the First Notice of Loss (FNOL) when a customer files an insurance claim. This role is responsible for gathering loss details, establishing the claim, and guiding the caller to the appropriate party or resource based on their needs and relevant policy information.

Key Responsibilities

• Establishes a connection with customers to gather and capture information, to file a first notice of loss claim
• Provides an overview of the basic claims process and information of a general nature to customers
• Receives, screens, and routes incoming telephone calls and other electronic correspondence
• Contacts or receives contact from customers or other claim‑related third parties to obtain and/or provide necessary file information to comply with quality and process standards
• Follows established guidelines specific to each claim report or inquiry...