Chatbot Specialist

We’re looking for a Chatbot Specialist to join Telia on a temporary parental leave replacement. This role focuses on maintaining, monitoring, and optimizing our chatbot to drive e‑commerce sales and customer experience.

Responsibilities

• Take ownership of the daily operations of the chatbot, ensuring its continuity and performance.
• Monitor daily performance, logic flows, and technical operational stability to secure a seamless customer experience.
• Analyze customer journeys, review feedback, and identify technical errors or areas for improvement.
• Develop and support stakeholder collaboration, managing and updating digital content according to conversational design guidelines.
• Consult closely with digital sales, marketing, and customer care teams to translate user insights into clear optimization steps.
• Proactively identify and prioritize high‑impact issues and manage your own daily tasks independently.