Raytheon Technologies
CFirst Technical Specialist Role
Job Description
Take on the Technical Specialist role at CFirst in Longueil, QC, specializing in after-sales support for aircraft. This full-time position focuses on urgent technical issues and requires presence at the facility.
As a Technical Specialist, you will report to the Senior Manager and manage after-sales technical service for grounded aircraft. Your responsibilities include documenting customer issues in the CRM, providing timely follow-up, and collaborating with P&W organizations to expedite resolutions. Use your skills to turn around urgent requests and deepen your knowledge of P&W products.
Key Responsibilities:
• Manage emergency support for grounded aircraft
• Track customer interactions in the CRM system
• Follow up on reported issues within 24 hours
• Address urgent requests with priority
• Work closely with P&W and external suppliers
Requirements:
• 10 years in aircraft maintenance or aerospace degree
• Strong teamwork and problem-solving abilities
•...
As a Technical Specialist, you will report to the Senior Manager and manage after-sales technical service for grounded aircraft. Your responsibilities include documenting customer issues in the CRM, providing timely follow-up, and collaborating with P&W organizations to expedite resolutions. Use your skills to turn around urgent requests and deepen your knowledge of P&W products.
Key Responsibilities:
• Manage emergency support for grounded aircraft
• Track customer interactions in the CRM system
• Follow up on reported issues within 24 hours
• Address urgent requests with priority
• Work closely with P&W and external suppliers
Requirements:
• 10 years in aircraft maintenance or aerospace degree
• Strong teamwork and problem-solving abilities
•...