Canadian Cancer Society
CCS Technical Support Specialist Montreal
Job Description
Elevate technical support services at CCS as a Technical Support Specialist in Montreal, QC. Play a crucial role in assisting users with IT issues and enhancing system functionality.
In this role, you will serve as the single point of contact for IT incidents across Canada. You will be responsible for triaging requests and supporting desktop and printing services while ensuring timely communication and resolution. The role offers a mix of preventive maintenance and product evaluation to improve service delivery.
Key Responsibilities:
• Liaise between users and the technology department
• Document incident resolution processes thoroughly
• Manage Active Directory user accounts and Office 365 access
• Provide remote and on-site support across Canada
• Contribute to IT process improvement initiatives
Requirements:
• Minimum 2 years in technical customer service environments
• Expertise in managing desktop systems and network connectivity
• Experience with ...
In this role, you will serve as the single point of contact for IT incidents across Canada. You will be responsible for triaging requests and supporting desktop and printing services while ensuring timely communication and resolution. The role offers a mix of preventive maintenance and product evaluation to improve service delivery.
Key Responsibilities:
• Liaise between users and the technology department
• Document incident resolution processes thoroughly
• Manage Active Directory user accounts and Office 365 access
• Provide remote and on-site support across Canada
• Contribute to IT process improvement initiatives
Requirements:
• Minimum 2 years in technical customer service environments
• Expertise in managing desktop systems and network connectivity
• Experience with ...