CallTower Inc
CCaaS Solutions Integrator Role
Job Description
Elevate your career as a CCaaS Solutions Integrator in a temp-to-hire position, delivering customized support and innovative solutions. Configure CCaaS systems while ensuring timely, quality installations.
As part of the project delivery team, you will utilize your expertise in partnering CCaaS solutions, including Genesys Cloud CX and Five9. You will help gather business and technical requirements, implement proposed solutions, and build various integrations including voice and chat bots. Continuous learning and technical advising are key in this role.
Key Responsibilities:
• Act as a technical advisor on CCaaS solutions
• Assist in gathering business and technical requirements
• Configure and test CCaaS instances and integrations
• Build voice and chat bots for enhanced user experiences
• Maintain a technical library for project efficiency
Requirements:
• In-depth knowledge of Genesys Cloud CX or Five9
•...
As part of the project delivery team, you will utilize your expertise in partnering CCaaS solutions, including Genesys Cloud CX and Five9. You will help gather business and technical requirements, implement proposed solutions, and build various integrations including voice and chat bots. Continuous learning and technical advising are key in this role.
Key Responsibilities:
• Act as a technical advisor on CCaaS solutions
• Assist in gathering business and technical requirements
• Configure and test CCaaS instances and integrations
• Build voice and chat bots for enhanced user experiences
• Maintain a technical library for project efficiency
Requirements:
• In-depth knowledge of Genesys Cloud CX or Five9
•...