Firefly
Casual IT Support at FIREFLY
Job Description
Join FIREFLY as a Casual IT Support professional, where your passion for technology enhances daily operations. Provide friendly tech assistance and keep our systems running seamlessly.
As a member of the IT Support team, you play a pivotal role in helping staff troubleshoot and resolve technical issues effectively. Reporting to the IT Manager, you will handle IT requests, support system maintenance, and ensure all staff have the tools needed to succeed. Your work directly impacts the service delivery of quality programs across our region.
Key Responsibilities:
• Assist staff with technical support for system issues
• Resolve IT requests and equipment problems
• Document and track technical issues and resolutions
• Set up and configure necessary software and hardware
• Maintain network systems and monitor security
Requirements:
• Relevant diploma or degree in IT or equivalent experience
• Experience with Microsoft environments and user support
• Strong o...
As a member of the IT Support team, you play a pivotal role in helping staff troubleshoot and resolve technical issues effectively. Reporting to the IT Manager, you will handle IT requests, support system maintenance, and ensure all staff have the tools needed to succeed. Your work directly impacts the service delivery of quality programs across our region.
Key Responsibilities:
• Assist staff with technical support for system issues
• Resolve IT requests and equipment problems
• Document and track technical issues and resolutions
• Set up and configure necessary software and hardware
• Maintain network systems and monitor security
Requirements:
• Relevant diploma or degree in IT or equivalent experience
• Experience with Microsoft environments and user support
• Strong o...