Carrier Billing Specialist I - Mex (Monterrey)

Purpose
The Carrier Billing Admin will be responsible for processing, researching, and auditing carrier and customer invoices using our proprietary accounting software.
This individual is responsible for ensuring all daily required tasks are completed in accordance with dept policy and procedure guidelines as well as any additional customer-specific SOPs.
Responsibilities
Process invoices within Carrier Payment queues
Coordinate internally with team members and interdepartmentally to meet/exceed departmental requirements
Communicate with internal staff, operations managers, and external carriers to ensure proper invoice resolution
Investigate problems applicable to potential system issues and report to management
Identify and incorporate opportunities for process improvement
Required Knowledge/Skills/Abilities
Excellent verbal and written communication skills
Proficient in Microsoft Office
Problem-solving skills
Detail oriented