Call Center Por Proyecto (Santiago De Querétaro)

Eaton Call Center AgentEaton's Corporate Sector division is currently seeking a Call Center Agent.
The role focuses on order management, process improvement, and customer 360 tool usage.Fulfill order management related activities for distributorsIdentify and implement process improvementsMaintain daily usage of the Customer 360 toolChange notice managementFacilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectationsHandle high‐pressure, fast‐paced environment requiring diligence to detailProven analytical and critical thinking skillsConstructively manage conflicts and discrepancies towards positive resolutionPrioritize customer demand to assist with improved product flowWork with finance team to resolve customer credit requestsQualifications:Bachelor degree in international business, administration or relatedMinimum customer interaction experience (3 years)High ability to speak, write, a...