Call Center Manager - toronto

Key Responsibilities

• Develop and execute recruitment strategies to ensure timely enrollment of qualified participants in accordance with study protocols.
• Lead and manage day-to-day call center operations (on-site and remote), ensuring efficiency and high performance.
• Set clear performance targets; coach, motivate, and develop team members to deliver exceptional participant experience.
• Monitor call center metrics and recruiter performance daily; implement corrective actions to meet service and enrollment goals.
• Analyze recruitment data to optimize marketing and advertising strategies.
• Provide regular (daily/weekly) updates and reports on recruitment progress, performance metrics, and operational insights to management.
• Recruit, hire, train, and onboard call center staff to support study timelines and enrollment targets.
• Plan and manage staffing schedules to ensure adequate coverage and productivity across...