Reach
Calgary Phone Support & Service Agent
Job Description
Join Reach as a Phone Support & Service Agent in Calgary, where you will provide top-notch customer service for our global ecommerce platform. Resolve inquiries and support clients in a dynamic environment.
In this role, you’ll be an essential part of our Phone Support team, addressing customer inquiries via phone and using Zendesk. You will focus on efficiency, meeting KPIs, and fostering a collaborative support atmosphere. Expect to engage with various teams for continuous improvement while refining your problem-solving skills.
Key Responsibilities:
• Answer customer inquiries through phone and Zendesk
• Assist with order tracking, disputes, and refunds
• Maintain service quality while managing tickets
• Achieve KPIs such as SLA and First Call Resolution
• Collaborate for process improvements and tool adoption
Requirements:
• At least 1 year in customer service or call center
• Proficient in Zendesk tools and features
• Strong problem-solving and comm...
In this role, you’ll be an essential part of our Phone Support team, addressing customer inquiries via phone and using Zendesk. You will focus on efficiency, meeting KPIs, and fostering a collaborative support atmosphere. Expect to engage with various teams for continuous improvement while refining your problem-solving skills.
Key Responsibilities:
• Answer customer inquiries through phone and Zendesk
• Assist with order tracking, disputes, and refunds
• Maintain service quality while managing tickets
• Achieve KPIs such as SLA and First Call Resolution
• Collaborate for process improvements and tool adoption
Requirements:
• At least 1 year in customer service or call center
• Proficient in Zendesk tools and features
• Strong problem-solving and comm...