Calgary Front Desk Supervisor Role

Step into the Front Office Supervisor role at Element by Westin Calgary Downtown and elevate the guest experience. Focus on service excellence while leading a passionate front desk team.
This is an exciting opportunity for an experienced Front Office Supervisor to join Element by Westin Calgary Downtown. In this pivotal role, you will manage front desk operations, provide ongoing coaching for associates, and ensure compliance with brand standards. You will oversee guest check-ins and contribute to a welcoming atmosphere while balancing efficient service and personal interaction.
Key Responsibilities:
• Provide exemplary customer service to guests
• Oversee check-in and check-out procedures
• Manage safe deposits and guest requests
• Ensure team members receive effective coaching
• Keep lobby areas clean and inviting
Requirements:
• Two years of supervisory or team lead experience
• A degree in Hospitality or Tourism
• Excellent communication and teamwor...