About Staffing Ltd.
Calgary Call Centre Manager Position
Job Description
Elevate your career as the Call Centre Manager with About Staffing in Calgary. Focus on sales, customer service, and team leadership in a results-driven company.
You will lead the Calgary-based call centre team of approximately eight, steering efforts in performance management and customer satisfaction. Your operational hands-on approach will ensure effective escalation handling and retention strategies. Collaboration with ownership to optimize processes and drive growth will be essential for this role.
Key Responsibilities:
• Manage and support Sales and Customer Service teams
• Handle customer escalations and ensure retention
• Supervise daily operations of the call centre
• Use CRM tools for performance data analysis
• Develop team members through coaching and mentoring
Requirements:
• Leadership experience in a high-volume customer service role
• Ability to manage KPIs and accountability processes
• Hands-on experience in customer resolution techniq...
You will lead the Calgary-based call centre team of approximately eight, steering efforts in performance management and customer satisfaction. Your operational hands-on approach will ensure effective escalation handling and retention strategies. Collaboration with ownership to optimize processes and drive growth will be essential for this role.
Key Responsibilities:
• Manage and support Sales and Customer Service teams
• Handle customer escalations and ensure retention
• Supervise daily operations of the call centre
• Use CRM tools for performance data analysis
• Develop team members through coaching and mentoring
Requirements:
• Leadership experience in a high-volume customer service role
• Ability to manage KPIs and accountability processes
• Hands-on experience in customer resolution techniq...