Business Process Analyst

Responsible for holistically reviewing the customer experience-related data and metrics. Reviews, analyzes, and addresses data/feedback from vendor software platform, and any activity relating to potential fraud. Communicate any trends to management.

Position Responsibilities

• Monitors vendor software platform responses from shareholders, reviews calls, and performs all actions necessary to resolve issues
• Monitors software platform dashboard and ensures all survey results are reviewed to standard and in accordance with our timeliness goals.
• Assists with updating training materials.
• Identifies service issues, trends, performance concerns, training needs and system challenges.
• Provides phone/queue support as needed.

Required Qualifications

• Educational background: Bachelor’s degree
• Quantitative experience: 1yr-2yr transaction proces...