General Motors de México
Business Manager Aftersales
Job Description
Responsibilities
- Sales targets and market share
- Assisting the dealer in implementing initiatives to increase customer pay business.
- Focus on processes and performance at Service lane.
- Search for promotions and market opportunities to bring customers to service lane.
- Incorporate aftermarket initiatives within the overall business plan distributor.
- Support dealers with RIM in order to optimize and meet required targets for compliance.
- Promote and include dealers in marketing plan as guide for increasing customer retention.
- Improve customer retention
- Ensuring that information is shared by dealers by means of DDS.
- Incorporate the concept of customer retention in the overall business plan distributor.
- Guide the integration of Aftersales as one whole team (parts and service).
- Promoting participation and effective use by the dealer in GMM retention initiatives: BDC (B...