Business Manager Aftersales

ResponsibilitiesSales targets and market shareAssisting the dealer in implementing initiatives to increase customer pay business.Focus on processes and performance at Service lane.Search for promotions and market opportunities to bring customers to service lane.Incorporate aftermarket initiatives within the overall business plan distributor.Support dealers with RIM in order to optimize and meet required targets for compliance.Promote and include dealers in marketing plan as guide for increasing customer retention.Improve customer retentionEnsuring that information is shared by dealers by means of DDS.Incorporate the concept of customer retention in the overall business plan distributor.Guide the integration of Aftersales as one whole team (parts and service).
Promoting participation and effective use by the dealer in GMM retention initiatives: BDC (Business development Center) and marketing strategies.Supporting the initiative of Outstanding Customer Experience (OCE)Improving NP...