Business Analyst (Montreal)

Overview

We are looking urgently for a Business Analyst for a 6-month contract with Salesforce experience. Pharmacy industry experience is ideal.

Mandatory Skills: Core platforms: Salesforce, Agentforce, Confluence, JIRA. Contact Center experience in pharmacy is a huge asset; secondary: healthcare experience.

Job Description

The Contact Center Business Analyst plays a pivotal role in enabling business and technology transformation within customer contact operations. This role is responsible for translating business needs into clear, actionable requirements, developing high quality user stories, and producing structured documentation that supports complex contact center and enterprise transformation initiatives.

The successful candidate combines strong analytical capability with exceptional written and verbal communication skills and brings proven experience working in contact center environments undergoing modernization, optimization, or dig...