Branch Operational Support Advisor (Help Desk)

We are currently seeking a Branch Operational Support Advisor to join our team.

The Branch Operational Support Advisor provides advisory services and support to branch/hub staff and on retail/commercial operational issues and participates in the development, support and execution of projects that enhance the delivery of retail and business services to members. This role also provides subject matter expertise to department employees, as required.

Typical Day

• Branch Operations: Acts as the primary resource for branch/hub staff on issues on retail and business services operational and technical issues; provides advice and support to staff and works to resolve problems or issues in a timely manner. Provides support and training during branch renovations/builds to ensure seamless operations.
• Documentation: Updates and/or implements approved or revised banking forms; researches, develops and implements retail and business servic...