Bpo - Call Center Manager

Do you love figuring out the best way to tackle challenges?
Are you the go-to person for organizing group plans, cheering others on, and keeping everyone on track?
Maybe you can spot issues and fix them quickly all while keeping things fun and positive.
If this sounds like you, we need you!
Unity Communications is looking for a Call Center Manager for our Mexican team.
You'll be at the forefront of crafting and executing strategies, building and inspiring a top-notch team, and optimizing campaigns that fuel our business growth.
**How You Spend Your Eight Hours**
- Design and implement lead generation strategies.
- Identify target audiences, create effective call scripts, and establish lead qualification criteria.
- Recruit, train, and coach call center agents.
- Motivate your team to meet and exceed lead generation goals.
- Track key metrics such as call volume, conversion rates, lead quality, and agent productivity.
- Identify opportu...