Bilingual Web Reservation Agent

Location: Mississauga, ON or Montreal, QC

Summary:

If you are fluently bilingual in French and English, have a great passion for vacation planning, and are a natural when it comes to customer service and making someone’s day – this is the role for you!

Responsibilities:

• Web Reservations
  • Process internet bookings
  • Re-book customers if required
  • Queue all Sabre bookings
  • Assisting customers with inquiries such as baggage, documentation, seat selection etc.
  • Selling Insurance or Vendor products
  • Answering calls trying to trouble shoot website issues
  • Assisting clients with payment options such as Deposit, Full Payment, Future Travel Credit, Gift Cards, Direct Deposit
  • Assist customers in purchasing their travel product
• Data Entry - Finance
  • Confirm and input, modify credit card payment and invoices in Clientlinq software
  • Add all...