Bilingual Tech Support Specialist

Job Description

As a Tech Support Specialist, you will be responsible for providing efficient, quality tech support to customers. This frontline call centre and chat role requires troubleshooting technology, computer hardware, and software related issues for external customers. You will recommend timely, intelligent service paths and be involved in selling and sharing the value of services and subscriptions.

Responsibilities

• Handle inbound and outbound contacts, delivering technical support services for external customers.
• Handle inbound remote connections, delivering technical support services for external customers.
• Assist customers in connecting to remote platform.
• Actively engage in service solutions sales, recommending company products and services.
• Check for payment and subscription validation in customer account; diagnose technical issues using systematic listening and probing approach.
• Con...