Bilingual Service Desk Support Analyst- VDI, VMware, AD

Senior EUC / Service Desk Support Analyst (VDI, VMware, Active Directory, French Support)

Role Description

This role requires strong expertise in End-User Computing (EUC), technical support, hardware/software troubleshooting, VDI environments, and customer-facing communication. The individual must be able to support desktops, laptops, network connectivity, VPN, Active Directory, and remote desktop tools while maintaining high end-user satisfaction. Canadian French language support is required.

Must-Have Skills

• Strong knowledge of End-User Computing devices (Laptops, Desktops, VDI)
• Ability to provide technical support over the phone
• Excellent oral and written communication skills
• Hands‑on experience resolving infrastructure‑related customer issues
• Ability to support network connectivity, PCs, and VPN issuesExperience with Remote Desktop Client software
• Ability to resolve issues or provide...