Bilingual Senior Specialist, IT Operations Monitoring & Service Insights
Job Description
Job Requisition ID: 12030
Position Status: Permanent Full Time
Position Type: Hybrid
Office Location: Ottawa (ON); Montreal (QC)
Travel Requirement: Limited
Language Designation: Bilingual
Language Skill Levels (Read/Write/Speak): CBC
Security Requirement: Reliability Status
Salary: Our salaries generally range from $ 104,180.28 to $ 130,225.36 and are based on qualifications and experience.
About the role
Join the Infrastructure and Operations team in the Bilingual Senior IT Operations Monitoring & Service Insights Specialist position. You will be responsible for the advanced configuration, operation, and continuous improvement of Incident Management and related ITSM processes, while ensuring end-to-end service visibility through proactive, enterprise-wide monitoring (infrastructure, network, certificates and applications).