Altis Recruitment
Bilingual Relocation Advisor Ottawa
Job Description
Become a key Bilingual Relocation Advisor in Downtown Ottawa, Ontario, supporting clients through transitions. This full-time role involves guidance via phone, email, and chat in a remote work setting following training.
In this position with our client, you'll utilize your empathy and communication skills over various channels, ensuring transferees feel supported. You will document interactions and provide relocation insights while navigating public sector policies effectively. Collaborate in a supportive Contact Centre aimed at service excellence.
Key Responsibilities:
• Provide guidance through phone, email, and live chat
• Lead 30-minute planning sessions tailored to client needs
• Review and process relocation expenses with accuracy
• Document all client interactions for compliance
• Assist Contact Centre operations with administrative tasks
Requirements:
• 2+ years in customer service or advisory roles
...
In this position with our client, you'll utilize your empathy and communication skills over various channels, ensuring transferees feel supported. You will document interactions and provide relocation insights while navigating public sector policies effectively. Collaborate in a supportive Contact Centre aimed at service excellence.
Key Responsibilities:
• Provide guidance through phone, email, and live chat
• Lead 30-minute planning sessions tailored to client needs
• Review and process relocation expenses with accuracy
• Document all client interactions for compliance
• Assist Contact Centre operations with administrative tasks
Requirements:
• 2+ years in customer service or advisory roles
...