1840 Staffing
Bilingual Product Support Specialist Role
Job Description
Become a Bilingual Product Support Specialist with 1840 & Company, utilizing your technical savvy to troubleshoot and resolve software issues. Engage directly with customers in a dynamic SaaS environment.
With 2+ years of experience, you will investigate and resolve issues for both SaaS and desktop applications. Your ability to communicate technical insights clearly to diverse audiences will be crucial as you manage a high volume of cases. You'll document product bugs in detail, ensuring effective collaboration with the Engineering team.
Key Responsibilities:
• Investigate and resolve customer-reported issues
• Manage multiple concurrent cases efficiently
• Reproduce and document product bugs accurately
• Analyze browser logs and application errors
• Collaborate with engineering to escalate complex issues
Requirements:
• 2+ years in technical support for SaaS products
• Proficient with browser console logs and HTTP errors
• Strong communicator for techn...
With 2+ years of experience, you will investigate and resolve issues for both SaaS and desktop applications. Your ability to communicate technical insights clearly to diverse audiences will be crucial as you manage a high volume of cases. You'll document product bugs in detail, ensuring effective collaboration with the Engineering team.
Key Responsibilities:
• Investigate and resolve customer-reported issues
• Manage multiple concurrent cases efficiently
• Reproduce and document product bugs accurately
• Analyze browser logs and application errors
• Collaborate with engineering to escalate complex issues
Requirements:
• 2+ years in technical support for SaaS products
• Proficient with browser console logs and HTTP errors
• Strong communicator for techn...