Bilingual Operations Support Specialist in Ottawa

Join LeverageTek as a Bilingual Junior Operations Support Specialist focused on Financial Services. This full-time role blends remote work with occasional in-office presence in Ottawa or Toronto.
This position requires providing critical support for mission-critical systems, involving 24/7 operational duties. Candidates will engage in system monitoring, incident mediation, and advisory services for external stakeholders. A passion for process improvement and documentation is essential to enhance operational efficiencies.
Key Responsibilities:
• Monitor and escalate critical system issues as needed
• Provide incident response support during escalated situations
• Ensure high customer service levels with stakeholders
• Enhance documentation and process improvement efforts
• Participate in project delivery and support initiatives
Requirements:
• 2-3 years in Operations Support or IT Service Desk
• Bilingual fluency in English and French required
• Eligible...