ChargeLab Inc.
Bilingual EV Charging Support Specialist
Job Description
Join ChargeLab as a Bilingual Support Specialist for EV Charging, providing essential support in both English and French. Help EV drivers troubleshoot issues effectively across phone, chat, and email channels.
This hands-on role focuses on delivering a great user experience while working with various teams to enhance customer satisfaction. Ideal candidates thrive in real-time problem-solving situations and detail-oriented tasks. You'll collaborate with Support, Engineering, and Product teams to ensure efficient resolution of inquiries, learning and growing in a fast-moving industry.
Key Responsibilities:
• Provide bilingual support for end users via phone
• Collaborate with teams to meet customer SLAs
• Assist users through chat and email channels
• Analyze OCPP logs to identify technical problems
• Contribute to bilingual documentation for knowledge sharing
Requirements:
• Fluency in English and French, written and spoken
• Experience in customer/technica...
This hands-on role focuses on delivering a great user experience while working with various teams to enhance customer satisfaction. Ideal candidates thrive in real-time problem-solving situations and detail-oriented tasks. You'll collaborate with Support, Engineering, and Product teams to ensure efficient resolution of inquiries, learning and growing in a fast-moving industry.
Key Responsibilities:
• Provide bilingual support for end users via phone
• Collaborate with teams to meet customer SLAs
• Assist users through chat and email channels
• Analyze OCPP logs to identify technical problems
• Contribute to bilingual documentation for knowledge sharing
Requirements:
• Fluency in English and French, written and spoken
• Experience in customer/technica...