Northern-911
Bilingual Emergency Response Specialist Role
Job Description
Join Northern911 as a bilingual Emergency Response Specialist focused on urgent emergency call handling. Based in Sudbury, this afternoon shift position demands fluency in English and French.
In this role, you will be essential for managing emergency calls, accurately relaying information, and coordinating help. Northern911 emphasizes professionalism, calmness, and teamwork to deliver swift responses to emergencies. Your experience and communication skills will directly impact community safety.
Key Responsibilities:
• Handle incoming emergency 911 calls swiftly
• Link callers to the appropriate emergency personnel
• Use software and communication tools for efficient operations
• Guide interactions with patience and clarity
• Engage in quality reviews for performance excellence
Requirements:
• Secondary School Diploma mandatory
• Experience in customer service or emergency monitoring is an asset
• Effective conflict resolution and listening skills
• T...
In this role, you will be essential for managing emergency calls, accurately relaying information, and coordinating help. Northern911 emphasizes professionalism, calmness, and teamwork to deliver swift responses to emergencies. Your experience and communication skills will directly impact community safety.
Key Responsibilities:
• Handle incoming emergency 911 calls swiftly
• Link callers to the appropriate emergency personnel
• Use software and communication tools for efficient operations
• Guide interactions with patience and clarity
• Engage in quality reviews for performance excellence
Requirements:
• Secondary School Diploma mandatory
• Experience in customer service or emergency monitoring is an asset
• Effective conflict resolution and listening skills
• T...