ARAG Services Corporation
Bilingual Customer Support Representative Toronto
Job Description
Become a key part of ARAG Legal Solutions Inc. as a Bilingual Customer Support Representative in Toronto. In this role, you'll assist clients with policy inquiries and claims support in a professional environment.
This position is essential to enhancing client relations within the Greater Toronto Area. As a Bilingual Customer Support Representative, you’ll handle inbound and outbound calls, ensuring customer satisfaction and compliance with regulations. Collaboration with underwriting and claims teams is critical to effectively resolving issues.
Key Responsibilities:
• Respond to customer queries regarding insurance policies and claims
• Make outbound calls for follow-ups and policy renewals
• Document all customer interactions accurately in CRM
• Provide clear information according to company policies
• Calmly handle complaints and escalate when necessary
Requirements:
• Bilingual in English and French required
• High school diploma; post-secondary educat...
This position is essential to enhancing client relations within the Greater Toronto Area. As a Bilingual Customer Support Representative, you’ll handle inbound and outbound calls, ensuring customer satisfaction and compliance with regulations. Collaboration with underwriting and claims teams is critical to effectively resolving issues.
Key Responsibilities:
• Respond to customer queries regarding insurance policies and claims
• Make outbound calls for follow-ups and policy renewals
• Document all customer interactions accurately in CRM
• Provide clear information according to company policies
• Calmly handle complaints and escalate when necessary
Requirements:
• Bilingual in English and French required
• High school diploma; post-secondary educat...