Bilingual Customer Service Specialist

OVERVIEW

The Bilingual Customer Service Specialist is a Supply Chain professional who supports team initiatives through upholding the organization Vision & Strategy while exemplifying professionalism in all aspects of their role. As a Customer Service Specialist, you are the main point of contact for customer orders and inquiries and you assist our customers by being a liaison between Customer Service, Sales and Supply Chain. As a successful CSS, you enter orders or respond to inquiries per our assigned Key Performance Metrics and communicated Service Level Agreements. As a CSS, you are expected to collaborate and proactively track and trace and communicate the flow of orders and information to customers. You will use resources available to ensure full understanding and visibility of any past, current and future risk to customer supply. The CSS ensures customer satisfaction by implementing corrective actions to mitigate these risks and effectively communicate with the custome...