Bilingual Customer Service Specialist - Remote & Onsite (Vaughan)

Join a vibrant team as a Bilingual Customer Service Specialist in Vaughan, Ontario. Enjoy a hybrid model that allows you to work from home two days a week while providing top-tier service. This role, backed by a 6-month contract, demands a professional with 3–5 years of experience in rapid-paced environments. You will leverage your bilingual skills to address customer inquiries, manage orders, and facilitate effective communication between teams. A customer-first mindset and exceptional organizational skills are essential in delivering a seamless experience.

Key Responsibilities

• Address inquiries regarding product details and order status
• Accurately process and follow up on customer orders
• Collaborate with teams to resolve customer issues
• Proactively notify customers about order delays
• Suggest alternatives based on customer needs

Requirements

• 3–5 years in customer service or inside sal...