Oldcastle APG
Bilingual Customer Service Role at Permacon
Job Description
Join Permacon as a Bilingual Customer Experience Representative, dedicated to providing top-notch customer support and resolving inquiries effectively. This on-site role requires strong interpersonal skills and attention to detail.
As a key member of the Permacon team, you will assist customers from respected retailers like Home Depot and RONA. Your responsibilities will involve tracking orders, addressing product questions, and ensuring all inquiries are handled promptly. Collaboration with the sales team is also crucial for effective support.
Key Responsibilities:
• Address inquiries from retail customers and resolve complaints
• Accurately enter and manage customer orders
• Ensure timely delivery and invoice accuracy
• Support the sales team with order management
• File and maintain customer documentation for audits
Requirements:
• High school diploma or comparable experience
• Strong problem-solving abilities and organizational skills
• Bilingual (F...
As a key member of the Permacon team, you will assist customers from respected retailers like Home Depot and RONA. Your responsibilities will involve tracking orders, addressing product questions, and ensuring all inquiries are handled promptly. Collaboration with the sales team is also crucial for effective support.
Key Responsibilities:
• Address inquiries from retail customers and resolve complaints
• Accurately enter and manage customer orders
• Ensure timely delivery and invoice accuracy
• Support the sales team with order management
• File and maintain customer documentation for audits
Requirements:
• High school diploma or comparable experience
• Strong problem-solving abilities and organizational skills
• Bilingual (F...