Bilingual Customer Service Representive (Mississauga)

Position: Bilingual Customer Service Coordinator
Location: Mississauga
Salary: $55–65K
Benefits: Yes
Work Model: Hybrid (3 days in office, 2 days WFH)

Job Overview

Provide customer service support across multiple accounts. Handle inquiries via phone, email, and webchat, resolving issues efficiently—ideally on first contact. Work closely with internal teams including Account Management and Line Managers. Process customer orders accurately and on time, meet service targets, and ensure a positive customer experience. Fluency in English and French is required.

Key Responsibilities

• Handle customer inquiries across phone, email, and webchat
• Resolve issues promptly with a focus on first contact resolution
• Respond to emails within 48 hours
• Process orders accurately and within deadlines, prioritizing urgent requests
• Maintain clear, professional communication in English and French
• Escalate issues ...