Bilingual Customer Service Representative

Customer Service Representative

At Avantor, people are the most important part of our success because they drive our global performance. This 100% remote role is available in Canada.

Candidate Requirements

• Education: High School diploma required.
• Experience: 1-3 years of customer service experience preferred.
• Languages: Bilingual French and English (verbal and written) required.
• Computer skills: Intermediate proficiency; must work with multiple systems concurrently, using multiple monitors.
• CRM experience: SAP, C4C (SAP Cloud), or other CRM tool preferred.

Responsibilities

• Process customer purchase orders, resolve order‑related issues, and handle internal and external customer inquiries.
• Cross‑reference products and offer substitutes to increase revenue.
• Expedite shipments and communicate with suppliers, customers, and sales representatives.
• Serve as liaison wi...