Bilingual Customer Service Agent

**Vacante para la empresa AXA ASSISTANCE MEXICO S.A. DE C.V. en El Refugio Campestre -León, Guanajuato**:
At AXA Partners Mexico, we know that we can empower people to lead better lives, and to achieve this, we require the best talent within our offices.
Who are we?
We are the global entity of AXA dedicated to co-creating and distributing simple, innovative, customer-centric solutions with partners, combining insurance, assistance, and other value-added services.
**Responsibilities**:
- Calls & Claims Handling - receive, validate, assess and process new and continuing claims.
- Handle complex calls & Claims escalated by Junior Associates or EXP.
- Responsible to provide good service to customers by achieving and surpassing customer expectations and take responsibility for resolving any customer service issues relating to our customers.
- Play an active role to drive customer service excellence by ensuring achievement of productivity and quality assurance metrics...