Green Shield Canada (GSC)
BILINGUAL CUSTOMER REPRESENTATIVE (HYBRID)
Job Description
Base Salary: CAD $51,383.00 - $79,261.00
Role Summary
The Client Service Representative reports to the Director, Partnerships, and is responsible for the following:
- Collaborate with account managers and other internal teams, and represent GreenShield Health to clients and market intermediaries regarding all service-related matters;
- Communicate regularly with clients to answer questions and resolve issues;
- Educate and onboard clients and market intermediaries on GreenShield Health processes and tools, and deliver onboarding sessions for their employees;
- Attend client meetings, problem‑solving sessions, and general events aimed at building client relationships, as needed;
- Support onboarding of new clients, implement plan changes, process terminations, and manage specific enrollment needs;
- Work with internal team members to identify opportunities for process ...