Teleperformance Colombia
Bilingual Customer Expert
Job Description
We are looking for talented professionals with passion for customer experience to join the international team of our client, a global company within the travel assistance industry. If you enjoy helping customers, solving situations efficiently, and identifying opportunities to create additional value through service, this opportunity could be a great fit for you.
Overview
As a Bilingual Customer Expert, you will support customers through multiple communication channels, assisting them with inquiries related to travel assistance services, resolving situations in a timely manner, and identifying opportunities to promote additional solutions when appropriate.
Main Responsibilities
- Provide customer support via phone, chat, and email.
- Assist customers with service‑related inquiries and requests.
- Deliver a positive, empathetic, and solution‑oriented experience.
- Identify upselling opportunities based on customer needs.