goeasy Ltd
Bilingual Customer Collections Expert
Job Description
Elevate your career at goeasy as a Bilingual Collections Representative, focusing on customer empathy and effective communication. Help create brighter futures while negotiating repayment plans.
This position involves managing overdue accounts through outbound calling and finding tailored solutions for our customers. At goeasy, you’ll be part of a dynamic culture celebrated for its inclusivity and growth. Experience the satisfaction of supporting clients in financial challenges while enhancing your career.
Key Responsibilities:
• Engage with customers via outbound calls for collections
• Negotiate acceptable repayment solutions
• Document all collections interactions thoroughly
• Perform initial trace work utilizing online systems
• Maintain accurate records of account activities
Requirements:
• Fully bilingual in English and French
• 1-2 years of relevant customer service experience
• Familiarity with automated communication systems
• Strong communi...
This position involves managing overdue accounts through outbound calling and finding tailored solutions for our customers. At goeasy, you’ll be part of a dynamic culture celebrated for its inclusivity and growth. Experience the satisfaction of supporting clients in financial challenges while enhancing your career.
Key Responsibilities:
• Engage with customers via outbound calls for collections
• Negotiate acceptable repayment solutions
• Document all collections interactions thoroughly
• Perform initial trace work utilizing online systems
• Maintain accurate records of account activities
Requirements:
• Fully bilingual in English and French
• 1-2 years of relevant customer service experience
• Familiarity with automated communication systems
• Strong communi...