Bilingual Consumer Affairs Coordinator
Job Description
Location(s): Mississauga, ON
Job Schedule: Full-time, Hybrid (4 days on site)
Education Requirement: University degree preferred
Sponsorship: No
Vacancy Status:
Come Drive Innovation with Us. We are currently looking for a Bilingual Consumer Affairs Coordinator to join our team in Mississauga, ON.
The Consumer Affairs Coordinator handles consumer inquiries and high‑visibility escalations—investigating issues, coordinating resolutions, administering goodwill when appropriate, and documenting all cases in Salesforce. They also analyze trends, ensure timely follow‑ups to maintain customer satisfaction, and support internal stakeholders while reporting to the Manager, Contact Centres and Consumer Affairs.
A Day in the Life:
Manage executive, media, and social-media escalations by investigating cases, coordinating resolutions with internal teams, and documenting all action...