SnappyCX
Bilingual Collections Specialist - Virtual Assistant (English & Spanish)
Job Description
Work Schedule
Monday to Friday 9:30 AM – 6:30 PM CST (Includes 1-hour lunch break; 8-hour shift)
About the Role
We are seeking a detail-oriented and customer-focused Bilingual Virtual Assistant to support the Collections Department. In this role, you will assist with customer follow-ups, payment reminders, and general collections support while maintaining a professional and empathetic approach in all client interactions.
This position is ideal for someone with prior collections experience who is comfortable communicating with customers in a clear and professional manner.
Key Responsibilities
- Support the Collections Department with day-to-day administrative and customer communication tasks
- Contact customers regarding outstanding balances and payment follow-ups
- Provide clear and professional communication regarding billing and collections matters
- Document customer interactions and upda...