Bilingual Collections & Customer Service (Naucalpan de Juárez)

What you’ll do

• Have effective communication and negotiation skills, being able to overcome objections and find solutions.
• Achieve collection goals by providing customer service and then secure collecting as much as possible, as soon as possible as human as possible.
• Effective win - win negotiation on overdue account payments.
• General billing support to clarify doubts, orders and complaints regarding overdue payments or fees.
• Listen, respond, and resolve consistently on every call throughout your shift.
• Be comfortable using a personal computer to take notes and research billing questions while engaging with customers on the phone.

What you’ll bring

• Advanced Conversational English to converse seamlessly with U.S. customers.
• Personal Computer experience with Microsoft Windows and Office.
• Previous experience in customer care, billing, collections, or similar roles is highly desire...