Bilingual Client Services Representative

Purpose: To provide a high level of customer service support to the Company’s customers in order to ensure customer satisfaction. This is a hybrid position with an office location in Kitchener.

Responsibilities

Customer Support

• Respond to a high volume of customer inquiries via phone and email
• Assist with order placement, status updates, rush requests, warranties, and repairs
• Provide basic product and technical support
• Resolve customer issues and complaints in a timely and professional manner
• Maintain strong knowledge of products, services, programs, and relevant regulations to provide accurate and effective support to customers

Order Management

• Process and track orders accurately using Navision
• Coordinate with Operations, Audiology, Finance, and Distribution teams
• Ensure all customer requirements are met through proper follow-up
• Provide backorde...