Co-operators
Bilingual Client Service Expert at CLIC
Job Description
Join CLIC as a Bilingual Client Service Expert, focusing on group benefits administration in a hybrid work model. Provide exceptional support in English and French to plan sponsors.
This Full-Time position requires experience in group benefits and a strong ability to educate clients on their plans. As a Senior Client Service Representative, you will answer queries regarding eligibility, billing, and administration, while training users on the Benefits Now platform. Your analytical skills will also aid in identifying eligibility discrepancies and implementing corrective actions.
Key Responsibilities:
• Handle client inquiries through various channels
• Train plan administrators on best practices
• Troubleshoot user issues on Benefits Now
• Investigate and resolve eligibility discrepancies
• Provide claims-related support for health and dental
Requirements:
• Relevant post-secondary education or experience
• 2 years of Group Benefits knowledge
• High leve...
This Full-Time position requires experience in group benefits and a strong ability to educate clients on their plans. As a Senior Client Service Representative, you will answer queries regarding eligibility, billing, and administration, while training users on the Benefits Now platform. Your analytical skills will also aid in identifying eligibility discrepancies and implementing corrective actions.
Key Responsibilities:
• Handle client inquiries through various channels
• Train plan administrators on best practices
• Troubleshoot user issues on Benefits Now
• Investigate and resolve eligibility discrepancies
• Provide claims-related support for health and dental
Requirements:
• Relevant post-secondary education or experience
• 2 years of Group Benefits knowledge
• High leve...