Pursuit Collection
Banff Front-Line Operations Manager
Job Description
Join Banff Lodging as a Front-Line Operations Manager focused on enhancing guest satisfaction. Lead teams to exceed expectations in operations across our beautiful hotels.
This pivotal role, reporting to the Director of Operations, requires expertise in managing daily hotel operations with a strong emphasis on the guest journey. You will engage and elevate your staff, ensuring excellence in every aspect of service. A commitment to creating lasting guest memories is essential as you collaborate on refining hospitality standards and procedures.
Key Responsibilities:
• Supervise daily front-of-house operations in Banff
• Motivate and mentor team members for exceptional service
• Collaborate on operational refinements with hotel managers
• Respond to guest feedback and ensure timely resolutions
• Implement health and safety protocols effectively
Requirements:
• 2–4 years in management operations
• Solid experience in Front Office or rooms division
• Innovat...
This pivotal role, reporting to the Director of Operations, requires expertise in managing daily hotel operations with a strong emphasis on the guest journey. You will engage and elevate your staff, ensuring excellence in every aspect of service. A commitment to creating lasting guest memories is essential as you collaborate on refining hospitality standards and procedures.
Key Responsibilities:
• Supervise daily front-of-house operations in Banff
• Motivate and mentor team members for exceptional service
• Collaborate on operational refinements with hotel managers
• Respond to guest feedback and ensure timely resolutions
• Implement health and safety protocols effectively
Requirements:
• 2–4 years in management operations
• Solid experience in Front Office or rooms division
• Innovat...