Axiom Technologies
Axiom Technologies Desktop Support Engineer
Job Description
Join Axiom Technologies as a Desktop Support Engineer on a part-time basis in Sainte-Foy, Quebec, focusing on efficient resolution of end-user technical issues. This role blends hands-on support and dispatch responsibilities.
This hybrid position requires providing first and second-level technical assistance while ensuring effective ticket assignment and resolution. You'll navigate various desktop computing problems, monitor service requests, and maintain communication among IT teams for seamless service delivery. Strong technical knowledge and customer service excellence are key to your success.
Key Responsibilities:
• Troubleshoot hardware, software, and OS issues effectively
• Escalate complex issues as a technical resource
• Comply with desktop group practices and procedures
• Perform IMAC services involving hardware installation and changes
• Maintain productive relationships with clients and IT teams
Requirements:
• A+ certification and one additional t...
This hybrid position requires providing first and second-level technical assistance while ensuring effective ticket assignment and resolution. You'll navigate various desktop computing problems, monitor service requests, and maintain communication among IT teams for seamless service delivery. Strong technical knowledge and customer service excellence are key to your success.
Key Responsibilities:
• Troubleshoot hardware, software, and OS issues effectively
• Escalate complex issues as a technical resource
• Comply with desktop group practices and procedures
• Perform IMAC services involving hardware installation and changes
• Maintain productive relationships with clients and IT teams
Requirements:
• A+ certification and one additional t...