Fixity Technologies
Av Support Engineer
Job Description
**Web Conference Support Engineer (Microsoft Teams Rooms)**
Querétaro | Hybrid
**About the Role**
We are looking for a **Web Conference Support Engineer** to support and maintain **Microsoft Teams Rooms (MTR)** environments.
This role is responsible for ensuring meeting rooms are fully operational, providing real-time support for critical meetings, and troubleshooting both hardware and software issues in a fast-paced corporate environment.
**Key Responsibilities**
- Perform daily health checks of Microsoft Teams Rooms devices
- Provide live and remote support for meetings, including executive-level sessions
- Troubleshoot issues related to hardware, software, network, and authentication
- Monitor device health, alerts, and performance
- Manage incidents and document resolutions using ServiceNow
- Configure and manage Teams Rooms via Microsoft Teams Admin Center
- Support device lifecycle: provisioning, updates, and maintenance
- Manage meeting roo...
Querétaro | Hybrid
**About the Role**
We are looking for a **Web Conference Support Engineer** to support and maintain **Microsoft Teams Rooms (MTR)** environments.
This role is responsible for ensuring meeting rooms are fully operational, providing real-time support for critical meetings, and troubleshooting both hardware and software issues in a fast-paced corporate environment.
**Key Responsibilities**
- Perform daily health checks of Microsoft Teams Rooms devices
- Provide live and remote support for meetings, including executive-level sessions
- Troubleshoot issues related to hardware, software, network, and authentication
- Monitor device health, alerts, and performance
- Manage incidents and document resolutions using ServiceNow
- Configure and manage Teams Rooms via Microsoft Teams Admin Center
- Support device lifecycle: provisioning, updates, and maintenance
- Manage meeting roo...