Vinfastauto
Automotive Service Manager Role
Job Description
Elevate the customer experience as the Automotive Service Manager at VinFast Canada. Lead a cohesive team while ensuring satisfaction and effective operations in this dynamic auto service role.
In the Automotive Service Manager role, you'll oversee the Service Centre team, guiding Service Advisors and Technicians to deliver outstanding client experiences. Your leadership will be pivotal in driving customer satisfaction and profitability, while you implement corporate standards and resolve customer complaints. The role requires a sound understanding of managing performance indicators for continuous improvement.
Key Responsibilities:
• Supervise and develop the Service Centre team
• Handle escalated customer issues with professionalism
• Ensure adherence to corporate processes and standards
• Manage utilization of mobility solutions and warranty claims
• Maintain a safe and clean work environment
Requirements:
• Minimum 5 years as an Automotive Service Manager ...
In the Automotive Service Manager role, you'll oversee the Service Centre team, guiding Service Advisors and Technicians to deliver outstanding client experiences. Your leadership will be pivotal in driving customer satisfaction and profitability, while you implement corporate standards and resolve customer complaints. The role requires a sound understanding of managing performance indicators for continuous improvement.
Key Responsibilities:
• Supervise and develop the Service Centre team
• Handle escalated customer issues with professionalism
• Ensure adherence to corporate processes and standards
• Manage utilization of mobility solutions and warranty claims
• Maintain a safe and clean work environment
Requirements:
• Minimum 5 years as an Automotive Service Manager ...